Welcome to the Twenty West Media (twentywestmedia.com) website (the “Site”). By accessing this Site, you agree to be bound by the terms and conditions below (the “Terms”). If you do not agree to all of the Terms, please do not use the Site.

Twenty West Media may from time to time modify or revise the Terms by updating this Web page. Your use of our site following any such change constitutes your agreement to follow and be bound by the Terms as changed. If any change is unacceptable to you, your only recourse is to terminate your use of the Site.

Copyright and Trademark Notice

This Site and its contents, including, but not limited to, text, photographs, graphics, illustrations, video, sound, and other material (all such content collectively referred to as “Content”) are protected under international copyright laws and are the property of Twenty West Media or its third party licensors. All rights reserved. All logos, splash screens, page headers, custom graphics, and button icons displayed on this Site are service marks, trademarks, and/or trade dress (collectively, “Marks”) of Twenty West Media or its third party licensors. Except as specifically permitted herein, copying, distributing, transmitting, displaying, modifying, selling, or participating in the sale of, or otherwise exploiting or using any Content or any Marks in any form or by any means without the express written permission of Twenty West Media is prohibited and may violate the copyright or trademark laws.

The Site and its Contents are intended solely for personal, noncommercial use by the users of our Site. You may download or copy the Contents displayed on the Site for the sole purpose of using the Site as a personal resource, provided that you maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. No right, title, or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.

Our Services

 

1. Monthly Based Services:
2. Social Media Marketing (SMM)
3. Search Engine Optimization (SEO)
4. Website Maintenance
5. Email Marketing
6. Website Development

Our Social Media Marketing (SMM), Search Engine Optimization (SEO), Website Maintenance, and Email Marketing services are monthly renewal based services and are auto renewed every each month on your dedicated anniversary date, otherwise known as your start date of service.You must pay in advance of every proceeding month’s service. If you choose not to continue, you must submit a cancelation request by email to your dedicated account manager and must provide a minimum of 30 days notice prior to your anniversary billing date, If you choose to cancel in advance of your billing cycle, no refunds will be credited back to you. Monthly services once paid are non-refundable.

If there is a time-based agreement in place (e.g. 6 month, or 12 month), those terms must be honoured. If you choose to continue services after your time-based agreement concludes, you have TWO options.

1. Negotiate another time-based contract with your Twenty West sales representative.

2. Continue as a monthly based service.

If you choose not to continue, you must submit a cancelation request by email to your dedicated account manager and must provide a minimum of 30 days cancelation notice prior to your anniversary billing date. If you choose to cancel in advance of your set billing cycle, no refunds will be credited back to you. Monthly services once paid are non-refundable.

The Essential E-Commerce and Informational website Plan is offered as a Service (WaaS) and includes hosting and monthly maintenance as part of the package. This plan requires a minimum 12-month commitment. After the 12-month period, if you choose to discontinue the service, your website will be taken offline and securely stored for up to 3 months. If you wish to transfer the website to another service provider or hosting platform, a one-time release fee of $550 applies. After the 3-month storage period, the website and all related content may be permanently deleted.

Website Hosting Services are a yearly renewal based services and are auto renewed every 1 year after the start date of service. Our Website Hosting services are not bound to any yearly contract. You must pay in advance of every proceeding years service. If you choose not to continue, you must cancel within 30 business days of billing cycle. If you choose to cancel in advance of billing cycle, no refunds will be credited back to you. You can upgrade or downgrade you service package at anytime. Yearly services once paid are non-refundable **

Web Development Warranty

We provide a 30-day website warranty and maintenance policy for website development solutions. Administrative access to the website is transitioned to owner ONLY after the 30 day mark of website delivery.

IF admin access is provided to customer once site has been delivered, the 30 day warranty is voided. 

What does the website warranty cover?

Our website warranty covers all coding and graphics development. The warranty covers errors or omissions made by Twenty West Media for a period of up to and no further than thirty (30) days after the solution goes live. Any code altered by the customer and/or third party applications used in the construction or alteration of the website is outside the scope of our warranty. The accuracy of content either provided or approved by the customer to complete the website is the customer’s responsibility, and alterations requested of me by the customer are considered to be change requests.

Warranty includes and is limited to:

Response to your request for support assistance within 48-business-hours, when properly submitted online, by phone, or by email.

Assistance with any broken links that are reported to need fixing.

Assistance with error messages and system loading problems reported by users.

Assistance with problems experienced by users when attempting to play video and audio files or view and download images or documents.

Assistance with viewing problems reported by users where your website is not displaying correctly in certain browser types defined in your contract (e.g. Chrome, Internet Explorer and Firefox).

Picture Updates – adding, editing, and sizing of any pictures adding to the existing website which does not fall under the scope of the layout or actual design of existing website.

Text Updates – adding, editing, and/or removing any text or copy on the existing site, including any articles, reports, contact information, and product or service description.

Functionality – ensuring all links/images are working correctly and examining the overall health and proper functionality of the website.

Any maintenance that is outside of the warranty coverage detailed above is a chargeable service and will be billed hourly at a cost of $90/hour.

We appreciate your comments, remarks, feedback, suggestions, ideas, and other submissions you disclose or transmit to us (collectively, “Comments”). You grant Twenty West Media and its affiliates a perpetual, irrevocable, worldwide, royalty free right and license to use, reproduce, modify, adapt, publish, translate, create derivative works of, distribute, publicly perform, and publicly display (in whole or in part) your Comments, your name, and any related copyrights, moral rights, or other intellectual property rights. Please feel free to email us at info@twentywestmedia.com

Billing and Payment

1. Customer shall pay to Twenty West Media any fees (one-time and recurring).

2. Unless otherwise specified, Customer agrees to pay all fees and related charges within fifteen (30) days after the date of the invoice. If any invoice is not paid within sixty (60) days after the date of the invoice, Twenty West Media will proceed to a collections agency and charge Customer a one-time collection late fee of $125.00 and 2.5% interest per month until the full amount has been paid.

3. If Company collects any payment due at law or through an attorney or under advice from an attorney or through a collection agency, or if Company prevails in any action to which the Customer and Company are parties, Customer agrees to pay all costs of collection, arbitration and litigation, including, without limitation, all court costs and Company’s reasonable attorneys’ fees.

4. Customer agrees to pay if any Customer check is returned for insufficient funds then Company may impose a minimum processing charge of $25.00.

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